The City of Livermore recognizes the importance of protecting the privacy of the users of this website. In demonstrating the City’s commitment to individual privacy, this policy governs any personal information supplied to the City via this website. The City's goal in collecting personal and transactional information via the website is to provide visitors the most personalized and effective service possible.
The City will make every effort to protect online information with the same diligence that the City protects information obtained through other means. The City of Livermore does not give or sell such personal information to third parties or private organizations. However, personal information submitted to the City may be subject to disclosure to another party pursuant to various provisions of California law, including, but not limited to, the California Civil Discovery Act of 1986 and the California Public Records Act. Information Collection The City of Livermore does not use its website to collect personally identifiable information for any purpose other than to respond to a user's request or input, or to complete an online transaction. However, the City does gather usage summary statistics that do not personally identify users for site management and other purposes, such as assessing what information is of most and least interest, determining technical design specifications, identifying system performance issues, to detect errors, and for security reasons. For site security purposes and to ensure that this service remains available to all users, the City and its website provider employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are or will be made to identify individual users or their usage habits. Anyone using this website expressly consents to such monitoring.
User Provided Personal Information
The user does not have to provide personal information to visit the City’s website or download information from the site. However, the City’s website does offer users the opportunity to create a personalized browsing experience that may not be available if the user chooses to withhold certain information. To the extent a user chooses to use the City’s personalized browsing experience, the user may be asked to provide certain personal information. User-provided personal information will only be that which is necessary to provide the information or services the user requests, just as a person might provide such information when visiting City Hall or another City of Livermore office in person. Likewise, if a user chooses to provide the City of Livermore with personal information, such as sending an e-mail to a City employee or by filling out and submitting an online form or survey located on the City’s website, the City may use that information to respond to the user's message and to assist in obtaining information the user may have requested. On occasion, the City may forward a user’s message to another government agency that is better able to respond. The City treats e-mails and submitted online forms the same way it treats letters to a Councilmember or a City department. The user provided personal information is subject to the same controls and uses as that collected by City of Livermore offices visited in person. The City limits employee access to personally identifiable information to only those employees who need access in order to perform their assigned duties.